Exchange and Refund Policy
Exchange and Refund Policy
We want you to be completely satisfied with your purchase. Please review our return and exchange policies below.
1. Return & Exchange Conditions
- Items must be unused, in original packaging, and include all accessories.
- Proof of purchase (receipt or invoice) is required.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened pet food or treats.
- Personalized or special-order items.
- Discounted or clearance products.
3. Refund Policy
- Cash Purchases: Refunds processed in cash.
- Credit/Debit Card Purchases: Refunds will be issued to the original payment method within 7 business days.
- Shipping fees are non-refundable unless the return is due to a defect or incorrect item.
4. How to Request a Return or Exchange
- Contact us at [+96590060105].
- Provide order details and reason for return.
- Return the product to our designated return center.
For more details, please refer to Consumer Protection Law No. 39/2014.